Sleek & Chic Privacy Policy

Last Updated: April 15, 2025

At the Sleek & Chic, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you place an order, request samples, or contact us, we may collect your name, email address, phone number, billing address, delivery address, and payment details.

  • Browsing Information: We collect data about your visit, such as your IP address, browser type, pages viewed, and time spent on our site, using cookies and similar technologies.

  • Account Information: If you create an account, we store your login details, order history, and preferences to enhance your shopping experience.

  • Communication Data: Details from emails, phone calls, live chats, or other interactions with our customer service team.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders, including arranging delivery and sending order confirmations.

  • Provide customer support, respond to inquiries, and send requested samples.

  • Improve our website and services by analyzing user behavior and preferences.

  • Send promotional offers, newsletters, or updates (only with your consent, and you can opt out at any time).

  • Prevent fraud and ensure the security of our website and transactions.

  • Comply with legal obligations, such as tax or consumer protection regulations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Trusted third parties who assist with payment processing, delivery, website hosting, or marketing (e.g., couriers, payment gateways). These partners are bound by strict confidentiality agreements.

  • Legal Authorities: When required by law, such as in response to a court order or to prevent fraud.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new entity under similar privacy protections.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze site performance, and deliver personalized content. Cookies may:

  • Remember your preferences (e.g., items in your cart).

  • Track site usage for analytics purposes.

  • Enable targeted advertising (if you’ve opted in).

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling cookies may affect some website functionality.

5. Data Security

We take data security seriously and use industry-standard measures, such as encryption and secure servers, to protect your information. However, no online system is completely immune to risks, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correct: Update or correct inaccurate information.

  • Delete: Ask us to remove your data (subject to legal obligations, e.g., retaining order records for tax purposes).

  • Object: Opt out of marketing communications or certain data processing activities.

  • Portability: Request your data in a transferable format.

  • Restrict: Limit how we use your data in specific circumstances.

To exercise these rights, contact us at privacy@homestyleflooringonline.co.uk. We’ll respond within 30 days.

7. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy, including:

  • Order data for 7 years to comply with tax and accounting laws.

  • Account information until you request deletion or the account becomes inactive for 3 years.

  • Anonymized analytics data for ongoing website improvement.

8. Third-Party Links

Our website may contain links to external sites (e.g., social media or payment processors). We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. International Data Transfers

If you’re outside the UK, your data may be transferred to our UK-based servers. We ensure any international transfers comply with data protection laws, using safeguards like Standard Contractual Clauses where required.

10. Children’s Privacy

Our website is not intended for individuals under 16. We do not knowingly collect data from children. If you believe we have such data, please contact us to have it removed.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Significant changes will be communicated via email or a website notice.

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please reach out to:

Email: sleekandchicfurniture@gmail.com
Phone: +447507510831
Hours: Monday to Friday, 10:00 AM – 7:00 PM; Saturday, 10:00 AM – 5:00 PM, Sunday, 10:00 AM – 5:00 PM